https://www.aluhs.com/home daily 1.0 2020-11-28 https://images.squarespace-cdn.com/content/v1/5f0a0be4ed50eb52d96be4dc/1599933002074-BH64YH7JBKKBA7LHOBDS/Anja-Luthje-Unique-Hospitality-cover.jpg HOME - Unique Hospitality. Bespoke Solutions. Collaborative Global Experiences https://images.squarespace-cdn.com/content/v1/5f0a0be4ed50eb52d96be4dc/1600028379906-2YVD4CB9WJQYTALKCENK/anja-luthje-unique-hospitality-solutions_0001.png HOME https://images.squarespace-cdn.com/content/v1/5f0a0be4ed50eb52d96be4dc/1599934553908-GDR9HHPXD6H6XBX681R9/image015.jpg HOME https://images.squarespace-cdn.com/content/v1/5f0a0be4ed50eb52d96be4dc/1599933552932-PZL0EG7S7F474CE2CT7E/anja+luthje_unique+hospitality+solutions+1.jpg HOME https://images.squarespace-cdn.com/content/v1/5f0a0be4ed50eb52d96be4dc/1599674744851-QZR2W2MC8NISYXQ395GY/Anja-Photo-1-blk-wht-crp.jpg HOME - Unique Hospitality Solutions was born out of Anja Luthje’s expertise and passion for Hospitality. With over 30 years of experience spanning four continents in senior management roles at luxury hospitality brands including The Peninsula Hotels and Mandarin Oriental Hotel Group, Anja and her team have the critical eye of the well-travelled and sophisticated guest. Anja has served on numerous industry service standard committees and is an active member of the Forbes Travel Guide Strategy Group. Anja is renowned for creating inspirational and motivating environments, and guiding teams worldwide with profitable structural frameworks that deliver value to all stakeholders. Whether you are a business owner, hotel owner, operator or General Manager, Unique Hospitality Solutions will support you in improving your bottom line, enhancing quality and establishing service consistency. https://www.aluhs.com/quality-management daily 0.75 2020-11-19 https://images.squarespace-cdn.com/content/v1/5f0a0be4ed50eb52d96be4dc/1605829254468-PMAFW9IIQQ96VN5X0HLK/Website%2525252Bstock%2525252B02.jpg Quality Management - Branded Service Whether you are creating a service culture, establishing brand service standards or forming a comprehensive quality framework, Unique Hospitality Solutions will produce and execute solutions with you and your team that are bespoke to your business and befitting to your local cultural context. This includes advising on technology choices for guest feedback, quality control and continual improvement processes, alongside creative ideating and designing an innovative service environment for your business. Product standard reviews are offered to ensure you are making the best choice for products that are relevant to today’s guest needs, cost-efficient and meet your sustainability goals. Ultimately, it’s about genuine service with personality, charm, and empathy, resulting in engaged employees, loyal guests, and increased revenues. https://www.aluhs.com/operational-technology daily 0.75 2020-12-03 https://images.squarespace-cdn.com/content/v1/5f0a0be4ed50eb52d96be4dc/1599678573433-DWXAT45RCL129FIQWUVB/image006.jpg Operational Technology - Guest-Facing & Internal Technological Solutions The ability to adapt and evolve digital strategy in the ever-changing technology solution landscape has become essential to improving the guest experience and increasing profits. To maximize the return on investment on any technology solution you will implement, it is crucial that it aligns with your service strategy, results in high user adoption, is properly rolled out, and has clear performance metrics in place. https://images.squarespace-cdn.com/content/v1/5f0a0be4ed50eb52d96be4dc/1600030914698-2206DD4MF9U5P7L4REQC/anja-luthje-unique-hospitality-solutions_0015.png Operational Technology - Services Offered: Standardization of System Configurations Data Governance (in alignment with your big data strategy) Property Management Selection and RFP Housekeeping Solutions Rapid Response System Evaluations Operational Implementation Maximizing Functionality and User Adoption https://images.squarespace-cdn.com/content/v1/5f0a0be4ed50eb52d96be4dc/1600824377649-6CD48JKD49PNR3EXW1FC/ladies+and+phone.jpeg Operational Technology - Services Offered: Guest-facing App Selection & Guest Journey Mapping Guest Contactless Communication Implementation Employee Communication & Digital Workplace Solutions Communication Strategy Design Training, Process Mapping, and Standard Operating Procedures https://www.aluhs.com/solutions-for-industry-vendors daily 0.75 2020-12-04 https://images.squarespace-cdn.com/content/v1/5f0a0be4ed50eb52d96be4dc/1600519891165-I1NOI1TAC970TWZ99VJ8/anja-luthje-unique-hospitality-solutions_0007.jpg Solutions for Industry Vendors - We are experts in consulting travel industry companies on l uxury operations, brand standards, products and requirements https://images.squarespace-cdn.com/content/v1/5f0a0be4ed50eb52d96be4dc/1600823970742-GJUK303OFVY3ECMTKXIW/anja-luthje-unique-hospitality-solutions_0004.jpg Solutions for Industry Vendors - We advise hospitality technology companies on product functionality and implementation https://images.squarespace-cdn.com/content/v1/5f0a0be4ed50eb52d96be4dc/1600824228230-LC9R4RYFMIB6LFLVZEVP/planting.jpg Solutions for Industry Vendors - We support vendors and their products in evolving with the fast-changing needs of the hospitality industry through innovative value-added implementation https://images.squarespace-cdn.com/content/v1/5f0a0be4ed50eb52d96be4dc/1600520492638-Y8P74FWHFEHEONQ15EFC/kitchen+staff.jpeg Solutions for Industry Vendors - We design training curricula and materials that ensure your product shines in its operational implementation and sets you apart from the competition https://images.squarespace-cdn.com/content/v1/5f0a0be4ed50eb52d96be4dc/1600520304159-KSDPDEOICOH8912IAUCH/anja-luthje-unique-hospitality-solutions_0009.jpg Solutions for Industry Vendors - We advise on technology for guest-journey mapping and process flows, to exceed performance standards and increase adoption rate https://images.squarespace-cdn.com/content/v1/5f0a0be4ed50eb52d96be4dc/1600520764081-YCNAV8NU9CU1IZUHSS2M/iStock-1141464022.jpg Solutions for Industry Vendors - We support you in improving business performance through creating positive company cultures, and ensuring expert service delivery and employee engagement, regardless of industry https://www.aluhs.com/pre-opening daily 0.75 2020-11-22 https://images.squarespace-cdn.com/content/v1/5f0a0be4ed50eb52d96be4dc/1599938469882-3VFLTCSXBPTECTR47ECA/website+05.jpg Pre-Opening - Operational Deliverables Unique Hospitality Solutions can assist on the operations side of pre-opening, opening, and “going live”, through to the critical post-opening stabilization period. We will ensure processes are in place and optimized to deliver efficiencies and allow employees to collaborate, be engaged, and make the processes come alive with personality, while caring for your guests. https://images.squarespace-cdn.com/content/v1/5f0a0be4ed50eb52d96be4dc/1600028809572-UF7JUZZ457PK9QUT9L4T/anja-luthje-unique-hospitality-solutions_0010.png Pre-Opening - Efficiencies and Profitability Unique Hospitality also offers a bespoke Rooms Operating Supplies and Equipment Approach starting from the Model Room set-up to a full selection of guest-facing products. Product quality and placements will meet service standards and will be aligned with your interior designer’s vision while at a price point that your Operating Expenditure (OPEX) can sustain and housekeeping can maintain longterm. These efficiencies result in cost savings and will maximize your asset value. https://images.squarespace-cdn.com/content/v1/5f0a0be4ed50eb52d96be4dc/1598995678318-49S4UVQJIO8NN0ICA0KB/operation-info-graphic.png Pre-Opening - Solutions for Pre-Opening https://www.aluhs.com/covid19 daily 0.75 2020-12-06 https://images.squarespace-cdn.com/content/v1/5f0a0be4ed50eb52d96be4dc/1600026724109-GFBT0SN8OUKVPEGAD6KS/anja-luthje-unique-hospitality-solutions_0003.png COVID-19 - The Changing Landscape of Hospitality These unprecedented times are forcing us all to consider that the risk of no change is greater than the risk to innovate and try out new ideas, even if some fail. COVID-19 is shaping behaviors and habits that are likely to have long-term impact on how you deliver your services, products, and solutions. COVID-19 requires hoteliers to be agile yet prepared in order to stop the spread and keep employees and guests safe at all times. https://images.squarespace-cdn.com/content/v1/5f0a0be4ed50eb52d96be4dc/1600521260334-ROYPR3MRVL0T88ONXZ4L/Unknown.jpeg COVID-19 - Standards For Success After successfully designing and implementing a global Luxury Hotel Group’s COVID-19 program, we are ready to assist you with any COVID-19 related matters, from contactless technology to advisory on hygiene assurance solutions. https://images.squarespace-cdn.com/content/v1/5f0a0be4ed50eb52d96be4dc/1600026687230-OZYD7MMTT6AHXY8LIJ50/anja-luthje-unique-hospitality-solutions_0002.png COVID-19 - Unique Hospitality Solutions can support with: Creating and optimizing your Covid-19 Framework Cleaning & Sanitization Policies, Procedures and Products Covid-19 Evaluations of Employee and Guest Journeys Standard Operating Procedures & Communication Plans Covid-19 Innovation and Creative Thinking Contactless Technology Guidance https://images.squarespace-cdn.com/content/v1/5f0a0be4ed50eb52d96be4dc/1606604303811-6PDEKQZ8XAKRFRPLFALT/Screen%2BShot%2B2020-11-28%2Bat%2B2.55.14%2BPM.jpg COVID-19 - Case Study Learn from the experts. Discover how Anja Luthje pioneered the COVID-19 response strategy at the leading luxury hotel collection, Mandarin Oriental Hotel Group. https://www.aluhs.com/inspiration-to-action daily 0.75 2020-12-04 https://images.squarespace-cdn.com/content/v1/5f0a0be4ed50eb52d96be4dc/1606064854941-1IYLT5PB0FZ82HVPXKHV/image017.jpg Inspiration to Action - Inspiring Leadership In Hospitality Your employees will be inspired to put into action new-found skills to lead in today’s uncertain times and come out stronger than before. They will be energized and committed and walk away with tools they can use in their day to day operation to drive excellence in relation to today's and tomorrow’s business environments. We have a rich portfolio of training, short courses and podcasts. Topics we have covered in the past include: Empathy: The Key to Humility - Course COVID-19 Communication Planning - Podcast Customer Centric Culture - Workshop https://www.aluhs.com/press daily 0.75 2020-12-22 https://www.aluhs.com/press/gx-guest-experience-spotlight monthly 0.5 2020-09-02 https://images.squarespace-cdn.com/content/v1/5f0a0be4ed50eb52d96be4dc/1599003935763-9IJP01UVULQSNP7NJAHM/GX+Guest+Experience+Spotlight_by+Anja+Luthje.png Press - GX Guest Experience Spotlight - “When we closed some Mandarin Oriental hotels in response to COVID-19, the management team created a task force, including myself as Group Director of Rooms and Quality, and eleven hotel managers.” – Anja Luthje https://www.aluhs.com/press/hospitalitynewsmag monthly 0.5 2020-09-02 https://images.squarespace-cdn.com/content/v1/5f0a0be4ed50eb52d96be4dc/1599007950318-AUISM0F49T778ROQ3KJZ/Hospitality+News-Middle+East.png Press - Saluting the Hospitality Industry’s Women Trailblazers https://www.aluhs.com/press/wsj-tots-invade-luxury-hotels monthly 0.5 2020-12-22 https://images.squarespace-cdn.com/content/v1/5f0a0be4ed50eb52d96be4dc/1599002658479-0P95MNJNWBIWN3PM66S2/city-2178993__480.jpg Press - Tots Invade Luxury Hotels - “Earlier this year, Mandarin Oriental Hotel Group started training employees on the stages of infant and child development so staff members would know "What age do we offer a high chair?"for example.” – Anja Luthje, Corporate Director of Rooms." https://www.aluhs.com/contact daily 0.75 2020-12-21